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Join the Discord
The Discord server is the only place where the staff handles requests. Private messages to staff members go unanswered, the rules say so.
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Open a ticket
A bot asks you a few questions when you open it. Answer them in order: that is what lets your request be handled without back and forth.
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Give your username and the context
Your in-game username, what happened, when, and a screenshot if you have one. A bug is reported the same way.
A sanction seems unfair? It is disputed in a ticket too, never in public. Read the rules
The staff reads tickets, not bottles.